Frequently Asked Questions

Sign up for a free trial to get 1,000 email credits — no credit card required. Once your account is active, configure your application to use our SMTP relay or REST API and start sending. Our setup wizard walks you through the process in minutes.

Basic technical knowledge is helpful, but not required. Our white-glove support team can assist with setup, DNS configuration, and integration. We'll work with you to get everything configured correctly.

The free trial includes 1,000 email credits, access to our shared IP pool, basic analytics, and email support. No credit card is required to sign up. It's a great way to test our deliverability and reliability before committing to a paid plan.

We specialize in complex email requirements. While most providers focus on volume alone, we take a consultative approach — working directly with your team to solve unique deliverability challenges. Our dedicated support team, flexible infrastructure, and deep email expertise set us apart.

Yes. Dedicated IP addresses are available for senders at 500K+ emails per month on the Enterprise plan. We provide IP warming assistance to help you build a strong sending reputation from day one. Additional IPs are available for high-volume senders.

We support DKIM signing (all plans), SPF record management, DMARC alignment, and custom MAIL FROM domains. Full authentication support is available on the Professional plan and above. Proper authentication is critical for deliverability and we help you configure it correctly.

Yes. Our sub-account system lets you manage multiple applications with separate API keys, individual usage tracking, and custom sending limits. The Professional plan includes 5 sub-accounts; Enterprise offers unlimited sub-accounts.

We offer four tiers: Free (1,000 emails), Starter at $4/month (2,500 emails), Professional at $14/month (25,000 emails), and Enterprise at $69+/month (125,000+ emails). Annual billing saves 20%. All plans include SMTP + API access and SPF/DKIM/DMARC support. Visit our pricing page for full details.

Yes. You can upgrade or downgrade at any time. Changes take effect immediately and billing is prorated so you only pay for what you use.

We'll notify you as you approach your limit. You can upgrade your plan or purchase additional email credits. We will never stop your sending without warning — your business continuity is our priority.

Yes. Annual billing is available with a 20% discount on all plans. You can switch to annual billing in your account dashboard or contact our sales team.

All plans include a 99.9% uptime SLA. Enterprise plans offer a 99.99% uptime SLA. Our multi-region infrastructure ensures high availability and redundancy so your emails are delivered reliably.

Most emails are delivered in under 1 second. Our infrastructure is optimized for speed and reliability, with multiple redundant pathways to ensure fast delivery even during high-volume periods.

All plans include email support. Professional plans add priority email and phone support. Enterprise plans include 24/7 phone support with a dedicated account manager. Our support team consists of email delivery experts, not generalists.

Yes. We offer deliverability consulting, authentication setup assistance, and proactive monitoring. Our team will help you configure DKIM, SPF, and DMARC correctly and monitor your sending reputation to maximize inbox placement.

You can connect via standard SMTP relay or our REST API. We provide comprehensive documentation and SDKs in popular languages. Most integrations take just a few minutes — simply update your SMTP settings or add a few lines of API code.

Yes. Event notifications are available on Professional and Enterprise plans. You'll receive real-time webhooks for deliveries, bounces, complaints, opens, and clicks — giving you full visibility into your email performance.

Yes. Our analytics dashboard provides full SMTP conversation details for every message. You can see exactly what happened at each step of the delivery process, making it easy to troubleshoot issues and optimize your sending.