Question 1

How do I get started with OutboundSMTP?

Accepted Answer

Getting started is simple. Sign up for a free trial with 1000 email credits, configure your application with our SMTP credentials or API, and start sending. Our support team is available to help with setup.

Question 2

Do I need technical knowledge to use OutboundSMTP?

Accepted Answer

Basic technical knowledge is helpful, but our white-glove support team assists with configuration. If you can configure email settings in your application, you can use OutboundSMTP.

Question 3

What's included in the free trial?

Accepted Answer

You get 1000 free email credits to test our service. This includes access to our shared IP pool, basic analytics, and email support. No credit card required.

Question 4

What makes OutboundSMTP different from other providers?

Accepted Answer

We specialize in complex email requirements with a consultative approach. Unlike volume-focused competitors, we provide dedicated support, custom configurations, and solutions for organizations with multiple applications and intricate needs.

Question 5

Do you offer dedicated IP addresses?

Accepted Answer

Yes, dedicated IPs are included with Professional plans and above. We help with IP warming and provide full control over your sending reputation.

Question 6

What authentication methods do you support?

Accepted Answer

We support full email authentication including DKIM signing, SPF records, DMARC alignment, and custom MAIL FROM domains for optimal deliverability.

Question 7

Can I manage multiple applications separately?

Accepted Answer

Yes, our sub-account feature allows you to manage multiple applications with separate credentials, configurations, and usage tracking. Professional plans include 5 sub-accounts, Enterprise includes unlimited.

Question 8

How does pricing work?

Accepted Answer

We offer transparent monthly plans based on email volume. Starter at $29/month (10K emails), Professional at $99/month (50K emails), and custom Enterprise pricing for higher volumes.

Question 9

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade anytime. Changes take effect immediately and are prorated for the billing period.

Question 10

What happens if I exceed my email limit?

Accepted Answer

We'll notify you when approaching your limit. You can upgrade your plan or purchase additional credits at competitive rates. We never stop your emails without warning.

Question 11

Do you offer annual billing?

Accepted Answer

Yes, annual billing is available with a 10% discount on all plans. Contact our sales team for annual pricing options.

Question 12

What's your uptime guarantee?

Accepted Answer

We offer 99.9% uptime SLA for all plans, with 99.99% available for Enterprise customers. Our multi-region infrastructure ensures reliable delivery.

Question 13

How fast is email delivery?

Accepted Answer

Most emails are delivered in under 1 second. Our high-performance infrastructure is optimized for speed and reliability.

Question 14

What kind of support do you provide?

Accepted Answer

All plans include email support. Professional plans get priority response times, and Enterprise customers get 24/7 phone support with dedicated account managers.

Question 15

Do you help with deliverability issues?

Accepted Answer

Yes, our email experts provide deliverability consulting, help with authentication setup, and monitor your sending reputation proactively.

Question 16

How do I integrate OutboundSMTP with my application?

Accepted Answer

We offer two integration methods: standard SMTP relay (works with any application) and our RESTful API with SDKs for popular languages. Both include comprehensive documentation.

Question 17

Do you provide real-time notifications?

Accepted Answer

Yes, we provide real-time event notifications for all email events including deliveries, bounces, complaints, opens, and clicks.

Question 18

Can I see detailed logs of my emails?

Accepted Answer

Yes, we provide comprehensive message logs with full SMTP conversation details, perfect for debugging and monitoring.

Frequently Asked Questions

Getting Started

Features & Technical

Pricing & Billing

Deliverability & Support

Integration & API

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